Privacy Policy

1. Scope and your consent

This Policy applies to viewers, subscribers and visitors who use the Service on mobile phones, tablets, web browsers, streaming devices and smart TVs. By using the Service, you acknowledge the practices described here. Where consent is the appropriate legal basis, we will request it separately and you may withdraw it as described below.

2. Information we collect

Information you provide

• Account and profile information: name, nickname, email address, phone number, password, profile photo, gender if you choose to provide it, selected interests, viewer profiles and parental-control settings.
• Subscription and transaction information: selected plan, order and transaction references, payment status, billing history and applicable tax details. Payment card, bank or UPI credentials are processed by the relevant payment provider and are not stored by us in full.
• Communications: support requests, survey responses, feedback and messages you send to us.

Information collected when you use the Service

• Viewing and activity information: titles viewed, searches, watchlist, likes, viewing progress, playback activity, language and content preferences.
• Device and technical information: IP address, browser and device type, operating system, app version, device identifiers, language, network information, login/session information and diagnostic or crash data.
• Approximate location: a general location inferred from your IP address for security, content licensing, localisation and legal compliance. We do not collect precise GPS location unless a feature clearly asks for your permission.
• Cookies and local storage: information needed to keep you signed in, remember preferences, protect the Service and save certain features on your device.

3. How we use information

We use personal information to:

• create and manage accounts, profiles and subscriptions;
• stream content, remember viewing progress and maintain your watchlist;
• personalise recommendations and improve content discovery;
• process and reconcile payments, refunds and promotional offers;
• send service messages, security alerts and, with your choice where required, marketing communications;
• provide customer support and respond to requests;
• measure performance, diagnose errors and develop new features;
• prevent fraud, account misuse and unauthorised access; and
• comply with law, enforce our terms and protect users, rights holders and the Service.

4. Legal grounds

Depending on the applicable law, we process information to provide the Service you request, comply with legal obligations, pursue legitimate interests such as security and product improvement, and based on your consent where required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

5. How we share information

We do not sell your personal information. We may share only what is reasonably necessary with:

• hosting, content-delivery, analytics, communications, customer-support and security providers working for us;
• payment processors and banking partners to complete and verify transactions;
• app stores, device platforms and distribution partners when you access or purchase the Service through them;
• professional advisers, auditors and authorities when required by law or needed to protect legal rights and safety; and
• a successor in connection with a merger, financing, reorganisation or sale, subject to appropriate confidentiality protections.

Service providers may process information only for the services they provide to us and under appropriate contractual safeguards.

6. International processing

Some providers may process information outside your state or country. Where required, we use lawful transfer mechanisms and reasonable safeguards designed to protect the information during such processing.

7. Data retention

We retain information only for as long as needed for the purposes described in this Policy, including providing the Service, maintaining transaction and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods vary by data type. When information is no longer required, we delete or anonymise it, unless the law requires longer retention.

8. Security

We use reasonable administrative, technical and organisational safeguards, including access controls and protection of credentials, designed to secure personal information. No internet service is completely secure, so please use a unique password, keep sign-in details confidential and notify us if you suspect unauthorised access.

9. Children’s privacy

The Service is intended for users who can lawfully enter into a contract or use it with the involvement and consent of a parent or legal guardian. Kids profiles are controlled by the account holder. We do not knowingly seek personal information directly from a child without any consent required by law. A parent or guardian who believes a child has provided information improperly may contact us to request its removal.

10. Your choices and rights

Subject to applicable law, you may ask to access, correct, update or erase your personal information; withdraw consent; object to or restrict certain processing; request information about data sharing; or raise a grievance. You may update available account details in the Service and unsubscribe from promotional email using the link in the message.

To delete your account and associated data, use our data deletion request form. We verify the request with a one-time code sent to your registered email address. Some information may be retained where required by law or for legitimate purposes such as fraud prevention and transaction records.

11. Third-party services and links

The Service may link to third-party websites, payment providers, app stores or device services. Their privacy practices are governed by their own policies. We encourage you to review them before providing information.

12. Changes to this Policy

We may update this Policy as the Service or law changes. We will post the revised Policy with a new effective date and provide additional notice when required. Your continued use after the effective date is subject to the updated Policy.